Effective Date: April 1, 2025
At GroceryStoreTours.com, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, you may return it under the following conditions.
Return Period
You may return items within 30 days from the date of delivery. After this period, unfortunately, we will not be able to offer you a refund or exchange.
Eligibility for Return
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable software products
- Perishable goods (e.g., food, beverages)
Return Process
- Request a Return: To initiate a return, please email us at [email protected] with your order number and the reason for the return. Our customer service team will guide you through the return process.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
- Condition of Return: Please ensure that the returned item is securely packaged to avoid damage during return shipping.
- Refund Processing: Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If your return is approved, a refund will be processed to your original payment method within 7-10 business days.
Exchanges
If you would like to exchange an item for a different size or variant, please initiate the return process as outlined above, and place a new order for the item you wish to receive.
Shipping Time
- Our standard shipping time is between 5-7 business days.
- Please note that shipping times may vary depending on your location and other factors.
Contact Us
If you have any questions about your return, please contact us at:
- Email: [email protected]
Thank you for shopping at GroceryStoreTours.com. We are committed to providing excellent customer service and ensuring that your shopping experience is hassle-free!